FAQ

SHOPPING

We accept VISA, MasterCard, American Express, Discover and PayPal.  Unfortunately, we do not have the ability to accept gift cards, money orders or checks as a forms of payment at this time.

As soon as we receive your order, it is immediately routed for processing and shipping. Your order cannot be modified or cancelled once it is released for fulfillment.  However, if we are notified of a request to modify an order and are able to confirm your request before it enters the fulfillment stage, we may be able to address your request.  Please contact our customer service team to determine if we are still able to do so.

In most instances, sales tax is required.  If an item is subject to sales tax in a state or province to which it is shipped, then tax will automatically be calculated and applied based on the total selling price to meet state and local tax requirements.

We use a secure server utilizing the SSL security to encrypt your personal information. When accessing our customer log-in, account management or checkout pages, your browser should indicate that you have entered our secure browsing zone where all traffic to and from fabpapershop.com is encrypted.  Each web browser offers a different security indicator with the "lock" icon next to the web address being the most common indicator.  If you do not see secure browsing indicators, please contact us to complete your transaction. Please note that email is not encrypted and is not considered to be a secure means of transmitting sensitive personal information.

SHIPPING

Orders with totals over $100 qualify for free shipping if the recipient address is in the United States. Wholesale orders are excluded.  Use coupon code FREESHIP at checkout to apply the discount.

We know you're anxious to receive your box of fabulousness asap so all orders are processed and shipped within 2 - 4 business days.  Our business days are Monday - Friday (except for holidays).  For standard delivery to the 48 contiguous United States, please allow 5 to 7 business days for items to arrive.  For delivery to Alaska, Hawaii and all other U.S. addresses outside of the contiguous United States, please allow 7 to 10 business days for items to arrive.  Please note that these delivery times are not guaranteed.  Orders placed after 2:00 PM PST are considered to be received on the next business day.  For wholesale delivery information, please contact us.

Yes.  Orders shipped to post office box addresses will be shipped by the United States Postal Service (USPS) via First Class or Priority Mail.

Yes, we currently ship to Hawaii, Alaska, Guam, Puerto Rico, the U.S. Virgin Islands, the Mariana Islands, and American Samoa.  However, expedited and overnight shipping methods are not available.

Unfortunately, we do not ship to any addresses outside of the United States at this time.  We anticipate shipping internationally beginning September 2019.

Orders are prepared and shipped from our studio in Los Angeles, California.  To simplify shipping and handling charges, we organize costs by the dollar amount of your order before discounts are applied.  Please note that these charges apply per recipient address.  Free shipping is available with restrictions (except for wholesale orders).

RETURNS

In the event that you are not completely satisfied with your purchase, we will accept returns within 14 days of the ship date and/or within 7 days of the delivery date whichever is longer.  Return items must be in the original packaging and in new condition with the packing slip included.  Please note all wholesale, sale items that are clearly marked sale, and seasonal items (Holiday/Christmas, New Year, Valentine’s Day, Mother’s Day, Father’s Day and calendars/planners) are FINAL SALE and not returnable.

1. Notify us using the contact form to request a return within 14 days of the ship date and/or within 7 days of the delivery date. Returns that fall outside of these timelines will not be accepted.

2. After you contact us, we will provide you with a Return Authorization number to write/place on the outside of your delivery package. Please note if we receive your return and the package does not have a visible RA# then we will assume that it was not authorized and it may be refused.

3. Return the items in their original packaging in good/new condition and be sure to include the packing slip.

4. All approved return items must be shipped back to us within 60 days of receipt (delivery date). Return approval expires after 60 days and these items will no longer be eligible for return.

Refunds will be processed to the original form of payment including the shipping cost.  You are responsible for the cost of shipping the item back to us.  Please allow 5 - 7 business days for your refund after we receive and approve the return.